7 questions for ServiceNow’s Bill McDermott, who runs a $195 billion company and sleeps only 5 hours a night
“At the end of the day, what is pain? Your pain might be my pleasure,” says a CEO who sees all problems as opportunities.
“In the first hundred days I was here, I travelled the whole world. The whole world. I met every single person that works for this company in person, and shook their hand.”
Handshake intensity is a thing, in McDermott’s world.
The first handshake is incredibly important, he says. It’s part of his mindset, especially for dealing with clients. He advises sales people, upon entering a room with a prospective client, to “find the decision-maker and shake his hand, but be the last one to let go.”
He spoke to Fortune recently in a penthouse suite at the Four Seasons hotel in London, during a business trip to meet clients.
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