I am one of those who think that the internet has made many people stupid. I mean, there is a great source of information and something that can serve positive for your life, some do the opposite, starting with bullying.
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Yes, 'keyboard commandos' are a growing problem. Bullying from the comfort of their home, surrounding themselves with others online that encourage it.
Avoid being 'baited' into their discussions, giving them the justification they seek.