I have experienced similar withdrawal freezes to what you describe. I think that if this company is still active at all, that they are slowly burning everyone that bothers to do anything inside of their fledgling exchange. I regret parking the couple of hundred dollars I did in there because I was trying to do was to navigate some Hive HBD things, but now you simply cant move anything out of there at all. Shameful.
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This is horrible news. I wonder if there is anything that can be done. Their website is still up and running but customer service is non existent. This isn't good.