you can‘t unsubscribe, people just don‘t renew, because of many reasons … can‘t afford, weekend, just forgot, not active enough, don‘t care about the platform, don‘t get the point of premium and that it pays for itself, etc. etc.
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That's right! I forgot about paying manually each month so there wouldn't be an opportunity for an exit survey. But this goes to what @taskmaster4450 has been talking about for awhile now. We need to build this to where people see the value in not only staying but continuing to subscribe to Premium.
… or invest in the yearly sub! The important thing that some might not get is that premium pays for itself if one is active! If not active so much, i understand why premium might not be worth it for some.