i find it so funny that i can fire up Teams & contact anyone in the company in 2 seconds... yet if i shoot a message to IT, they tell me to submit a ticket via email.
why.
i find it so funny that i can fire up Teams & contact anyone in the company in 2 seconds... yet if i shoot a message to IT, they tell me to submit a ticket via email.
why.
And when you submit a ticket they ask if you have turned your computer off and back on.
most of the time, yes
I think it's the lack of organization and always in their own way and they don't put themselves in the customers' shoes.
yeah and making it ridiculously complicated also gives someone else a pointless job
Likewise, it is