Online shopping is now eating into roughly 20% of all sales.

I think this number is even a bit low. I guess here in Western Europe the percentage is much higher. And evern more now most countries are in a total lockdown.
I also think more people will experience the ease of shopping from home and the numbers won't go back to what they were before Covid-19.
I must admit it's very convenient for me to buy online instead of going to a store.

It's sad, but there's no way back I think.

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