This is how it happens. Sometimes it is so similar that one does not know where one has gone. The way that happened to you that you have shared with us is very similar. Those who are order should also understand that sometimes the order may be late and it may be difficult to deliver it there. And the way this lady has treated you is totally wrong. When grocery items are prepared, many people still touch their hands, then there is no fear of corona. She didn't want to take this stuff, so she made an excuse of Corona.
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My customer was not understanding of my mistake, but luckily customer service dealt with that and I did not have to. I was more than willing to redeliver, but her anger wouldn't allow that.
You are absolutely right, the person goes back to delivery but the attitude she had was very wrong with you and there is no way to go there again.