There is always a downside to everything, I feel Tesla should have tried to close up the gap even though he would not tell the public about it, no body wasn't to link out his or her own secrets. But the fact that he sacked Hinks wasn't a good step knowing that he has their weak point at hand
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Nobody is perfect. The fixes could either be too costly or they did not know about it until after it started selling. The technology is all done in-house and there is only so much they can do before finding out in the consumer's hand.
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User's experience.... It's a major factor to be considered in an improvement role
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