Yeah once I sent 2500 HIVE to binance, however had one extra character on my memo, and they never gave it back to me after a month of cases and asking nicely, and doing everything they requested. I don't know what their problem is, so I totally stopped using them because of that, I see it as theft.
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It is legally considered theft in the legislation of my country, I told their support that and they said they are an international company so I guess they don't really worry about legallity
I will keep pushing their support, it is that or accepting the loss. Sadly I can't, yet, take legal action because they refuse to provide any contact other than literally the live chat, no registry, no address, nothing...
I don't get it, Binance doesn't have to steal, they are a successful company and it is only hurting their reputation. I always used it and loved to use it until they wouldn't help me get my hive back. After that they shut down my account, tried to force me to switch to binance us.
Binance is legally registered in our country, Igor, and thus you can sue them regularly.
CNPJ: 37.512.394/0001-77
Name: B Fintech Servicos de Tecnologia LTDA
There's also "Binance (Services) Holdings Limited", CNPJ 45.165.233/0001-82
I would just sue both companies through the Small Claims Court. You don't even need a lawyer and it's free.
😂😂😂. I love this comment
This is really frustrating as I have been using Binance for some time now and things like these scares me...
Same here, I was using Binance from the very beginning, and when I needed their help they just turned their back on me and it was like trying to talk to a brick wall to get my HIVE tokens back, I never got them back, they requested me to do all sorts of stuff like make a video of me using the hive platform to show them how I transferred it to prove I am me. In the end it was denied, and I had to give up wasting my time trying to go in endless loops of support tickets to keep getting rejected. As long as you are perfect and never make a single mistake dealing with them you won't have a problem, but everyone makes a mistake once in a while, and when you make a tiny mistake like a botched memo they will hold it against you until you break down and quit and they win.
So you didn't get your funds back?
Nope never did, and then they kicked me out of Binance a few months after that.
That's not good
Here's one of the last posts I made about it with links to the others.
https://peakd.com/binance/@coininstant/opening-yet-another-ticket-on-binance
This is probably one of the stumbling blocks for crypto acceptance. How can such money disappear..
And the so called crypto organisations pull off something like this... They just hamper our growth as a community...🤦
Wow . That's a lot of hive .. how did you eventually cope.. don't tell me you left that much with them.. wow
I did, nothing I can do about it now. Maybe I can try to re-open the case, possibly the support team has changed guard by now. All hope is not lost, but I did have to move on.