Giving Torum another go but extremely frustrated with A bug that still hasn't been fixed!

in LeoFinance4 years ago

Good Evening #leofinance community

So I read A small post on here earlier about Torum after reading i'd thought I would pay A visit to the Forum site again.

I signed up A good while ago but stopped using the site over A small bug that pretty much kicked you off the site every time you wanted to write A post.

image_20201212_233625.png

This is the problem you may or may not have encountered it before but unfortunately, I encounter it every time i get close to finishing writing A post on it.

It has been A problem for so long for me now and STILL!!! they have not managed to fix it.

It really is A shame because it is an interesting place to discuss crypto and #hive related content.

I will try and continue to Use Torum but will forever be frustrated until they get round to fixing this issue.

Thanks for reading.
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Hi @chris-uk,
Thank you for participating in the #teamuk curated tag. We have upvoted your quality content.
For more information visit our discord https://discord.gg/8CVx2Am

Hi Chris, I am Jayson from Torum. Very sorry to hear about your unpleasant experience. Regarding this error problem, it is triggered due to the text clashes with our code for the functionalities.

To solve this problem, we are currently in the process of developing a new "post library" for Torum. This will solve the issue of this technical error once and for all. For the past few months, things have been rough with our limited manpower, but we are slowly expanding our dev team and this library will be ready to dispatch by the end of December 2020.

In the meantime, to avoid from similar issue from happening, let's temporarily prepare the text on a notepad or Microsoft Word and paste it on Torum.

I am glad that you are still sticking around and giving us another chance, Chris. I have got you a Bag of Altcoins on Torum for your support. Thank you

—— Jayson, Community Manager of Torum

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thank you very much for getting back to me and glad to hear that it will be fixed :)

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Hey Chris, thanks for coming over my post because that way I could follow you and your content :)
I used to be a bug tester (loooong time ago) and it was my pleasure to share bug screen shots and stuff
Not sure if the devs liked me, but I gave them a hard time haha
I think that every little thing helps, and thanks for sharing a screen shot - it will be shared with the team!

Posted Using LeoFinance Beta

thank you and yes I dont mean to be a pain haha just that certain bug was really disruptive towards my time on torum but thank you so much for reaching out to me :)

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It happened to me the first time I tried to make a thread. Though this is not an excuse but try to not add cover image first especially animated gifs and try writing on notepad first then paste and post thread. Afterwards, edit and add your images.

That's great of you to already join Torum because it is very unique. As I said in my previous article, the platform is still early and the team only have very limited resource and manpower. So I suggested that if you don't find Torum satisfying now, then come back later after they succeeded.

However, on your side you need to provide more detail if you want the team to fix the problem because it is difficult to just hearing a complain without know the cause. For example:

  • When did it occur (timestamp)?
  • What browser did you use?
  • Did you have some kind of ad-blocker running?
  • Did you open multiple Torum pages? Are your processes full?
  • What contents are you trying post? (animated gifs, codes, hyperlinks)
  • Where did you try to post? (wall or clan or company)
  • How is your Internet connection including which region and provider you use?

Posted Using LeoFinance Beta

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