Part 5/10:
Maintaining Quality and Tradition
Kelvin emphasizes that quality control remains paramount. Despite the availability of machinery that could automate molding or cooking, the family chooses to keep certain processes manual. This preserves the texture and overall experience that their patrons expect. Training new staff involves hands-on guidance from family members, particularly from Kelvin’s mother, the original creator.
The business still relies on a traditional recipe, passed down intact for over three decades. The family’s commitment to authenticity is evident in their careful craftsmanship, emphasizing that taste and consistency trump fads or fancies.