Part 2/9:
The conversation begins with healthcare providers emphasizing the significance of establishing rapport. They ask patients about their feelings, habits, and the underlying reasons for their drinking. This empathetic approach aims to create a safe space where patients feel comfortable sharing their truths without fear of judgment. The healthcare workers recognize that many patients return multiple times, often in a cycle of shame and relapse, especially when alcohol consumption leads to physical health issues like chest pains caused by inflammation of the esophagus.