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To access this digital universe, users create personalized avatars — their digital identities within the metropolis. Once inside, they can engage in various activities, from exchanging greetings with a digital twin of Seoul's mayor to accessing essential public services. Whether it’s retrieving official paperwork, seeking legal advice, or answering questions about taxes, Virtual Soul aims to streamline civic interactions. Recognizing privacy and security concerns, Seoul ensures that real counselors operate behind the avatars, protecting user data and facilitating authentic support.