Part 6/9:

Recognizing these challenges, community organizations and social workers stepped in to bridge the gap. Roger from Tanglin Community Services described how the community center served as a lifeline, offering activities, counseling, and practical assistance. Volunteers conducted door-to-door checks, helped residents understand government letters (often in unfamiliar languages), and provided transport support for errands.

However, the transition was far from seamless. Many residents felt abandoned initially, as communication was inconsistent, and some providers struggled to meet the specific needs of elderly residents—such as catering to dietary preferences or medical routines. The discontinuity in services highlighted a critical gap in planning and execution.