Part 3/10:
Road Touts: Swarm accident scenes quickly, targeting the most vulnerable victims—those unable to process their next steps calmly.
Workshops: Some workshops pay touts referral fees (sometimes up to SGD 3,000) to bring in potential clients. These workshops often collaborate with touts to inflate repair costs or perform substandard repairs.
Surveyors: Since 2005, the licensing of damage assessors (surveyors) was abolished to reduce red tape, resulting in unregulated, often unscrupulous surveyors who inflate damage estimates to increase their fees—sometimes by over 200%.
These interconnected entities work together to maximize their profits, often at the expense of insurance companies and, ultimately, consumers.