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Cleanliness proved a significant gripe among users. Complaints about dirty cars, scratches, animal fur, and even worse — discarded items like condoms — are frequent. With over 20 users per vehicle per month, cars can become grimy, underscoring the importance of responsible user behavior.
To enhance cleanliness, companies maintain a dedicated cleaning crew, tasked with scrubbing and disinfecting vehicles periodically. Despite this, users' own habits greatly influence vehicle condition. Bad behaviors like unrestrained pet travel, littering, or smoking compromise the experience for subsequent users.