Part 5/13:

Moreover, the family shares anecdotes demonstrating their different approaches—Machi prefers to keep interactions brief to prevent delays, while the father sometimes makes remarks that could unsettle customers. These contrasting styles reveal underlying personal traits influencing their way of managing customer relationships.

The Family Behind the Business: Childhood Memories and Transition

Supporting the business are nostalgic stories from childhood, where participation started as early as kindergarten. The father recalls teaching his child to give change, turning a simple task into a mini math lesson. These early experiences fostered a sense of responsibility and familiarity with the service industry.