Part 9/12:

One prime example highlighted is the application of AI in banking KYC processes. Traditionally, verifying documents in multiple languages was time-consuming—taking weeks. Their AI solution used OCR (Optical Character Recognition) combined with real-time translation, reducing KYC processing time from weeks to mere hours. This has scaled from 60 to 2,500 documents per month with a capacity for 20,000, significantly improving efficiency.

Another key application is in customer support, where AI-powered chatbots handle 55% of inquiries, especially routine questions, freeing human agents for complex issues. These bots can operate in multiple languages and detect language switches naturally, providing a more human-like interaction.