Part 8/10:

Use Cases: From Customer Support to Fraud Detection

Prakas shared compelling use cases demonstrating AI's role:

• Customer Support Chatbots: Transitioning from flow-based bots to AI-powered models significantly improved discoverability, response time, and scalability. By breaking down support issues into smaller, targeted models, CoinDCX reduced agent handover rates and increased customer satisfaction.

• Risk Management & Fraud Detection: To mitigate risks like malicious attacks or unauthorized withdrawals, the platform analyzes transaction patterns, wallet activities, and user behaviors in real-time. By leveraging data-driven risk scores and rigorous KYC processes, they significantly reduce fraud incidents.