Part 8/13:
Applying a novel perspective, the executive shared a framework centered around the interaction of human, machine, and data—the three elements that define process complexity and importance. For example, booking a taxi involves human-human interactions, wait times, and associated costs. Modern digital solutions aim to shift interactions towards human-machine or machine-data interfaces, reducing complexity and improving user experience.
In Rolls-Royce’s context, this approach is applied to maintenance, repair, and overhaul (MRO) operations. By analyzing the economy and delays involved in engine servicing, the company implemented solutions that significantly reduced costs and improved system behavior within a year.