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Embracing Generative AI in BFSI: Opportunities, Challenges, and Strategic Outlook
The Financial, Banking, and Insurance (FBSI) sector has a long-standing history with artificial intelligence (AI). For decades, AI-powered tools like algorithmic trading and automated customer service have transformed how these industries operate. However, the advent of generative AI—a technology capable of creating human-like content, responses, and insights—has opened new frontiers that promise to reshape the landscape even further.