Part 3/11:

In today’s digital-first world, patients and health insurance beneficiaries expect rapid responses and seamless experiences. Fast eligibility checks, instant claim settlements, quick appointment bookings, and minimal wait times post-discharge are becoming baseline expectations. These demands push insurers and healthcare providers to adopt real-time, digital solutions that can meet consumer appetite for instant gratification.

2. The Complexity of Healthcare Data

Health data is inherently multi-dimensional, characterized by the big data V's—volume, variety, veracity, and velocity. Thruv describes the richness of health data, including:

• Voice Data: Interactions with call centers, doctor-patient conversations.

• Image Data: Diagnostics, radiology reports, ICU imaging.