Part 10/13:
The conversation culminated with the concept of a "scorecard of scorecards"—a unified, composite performance dashboard that blends efficiency, innovation, talent, and strategic impact. Anuja recounted the shift from cost-focused metrics to impact-oriented measures, stressing the importance of taking meaningful actions based on the scorecard insights.
Looking towards the future, the panelists envisioned GCCs as proactive, strategic centers capable of playing a central role in enterprise growth. They stressed the importance of doing the basics brilliantly, establishing robust foundations, and then building agile, impact-driven functions that can demonstrate value beyond cost-saving.