Part 2/13:

One of the core themes discussed was the critical importance of talent in GCC operations. Anuja emphasized that talent should be considered a strategic asset, not merely headcount. She highlighted key metrics involved in talent acquisition—such as cost and time to hire, diversity in hiring, offer conversion rates, and retention indicators like engagement levels and hours invested in training. She also pointed out the emerging need to measure softer aspects like culture, values, and behavioral attributes through surveys and AI-driven assessments.