Part 7/12:
At Ford, innovation manifests in varied forms, often depending on the organizational context. It can range from resolving recurring stakeholder pain points to integrating advanced technologies.
Example 1: Reducing Warranty Costs via AI
One notable project involves using AI models to predict warranty claims. By analyzing vehicle data at the dealership during repairs, the team can identify recurring issues. This information feeds back into design and manufacturing, enabling targeted improvements that significantly reduce warranty expenses—a prime cost and quality impact.