Part 5/11:

The growth trajectory of GCCs in India is staggering. The number of centers is expected to reach 2,400 by 2030, generating an estimated $110 billion in global revenue. On average, more than 100 new GCCs are established annually, marking India as a fertile ground for technological enterprise and foreign direct investment.

This rapid expansion invites a transformation from traditional back-office setups to next-generation, AI-augmented, quality-driven "software factories." These centers are evolving into profit centers that contribute directly to the top line, rather than merely serving as cost-saving operational hubs.

Opportunities and Next-Generation GCCs

Openext identifies several key areas where GCCs can advance and thrive in this evolving landscape: