Part 4/8:
In contrast to RPA, intelligent automation harnesses the capabilities of artificial intelligence (AI) and large language models (LLMs). These advanced systems can interpret unstructured data, derive context, and respond appropriately to changing scenarios, thereby filling the gaps left by RPA. A relevant example can be seen in the healthcare industry, where businesses like Tener have developed intelligent solutions to manage referral processes. By automating the complexities involved in patient referrals, Tener's technology minimizes the need for tedious manual faxing and data entry while improving overall efficiency.