Part 3/8:

Banks, which are supposed to be service-oriented, seem to have shifted focus toward enforcing stringent conditions around withdrawals. Customers are routinely bombarded with questions about their financial activities, raising the question: when did accessing one's own money become such an interrogation?

A Frustrating Experience

The experiences of numerous customers illustrate a broader issue permeating the banking industry. One elderly man was denied access to his savings even during a medical emergency because he couldn’t prove the source of the funds. Another woman, trying to withdraw a mere 25,000 Yen, spent more than twenty minutes going through verification calls without success, despite articulating an urgency linked to her spouse’s health needs.