Part 5/9:

The National Transportation Safety Board’s investigation into the incident discovered failures in the assembly protocol that led to missing bolts and lax documentation, bringing to light the lack of reliability in their manufacturing processes.

Cultivating a Culture of Safety and Transparency

Post-crisis, Boeing attempted to revamp its safety protocols and restore public trust. Significant leadership changes, including the transition from CEO Dennis Muilenburg to David Calhoun, were intended to usher in a new era of accountability and attention to safety management systems, revealing a renewed commitment to transparency in the manufacturing processes.