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The situation is complicated further when we examine what it means for consumers. If Honey is indeed offering less than the best discounts due to selective coupon display, users may have legitimate claims for the discrepancies in value lost. However, the terms of service that consumers agree to upon downloading Honey include binding arbitration clauses, which essentially waive their rights to pursue legal action in a traditional court setting.
This creates a formidable barrier for individuals seeking redress, as arbitration often favors the businesses that provide the agreements—in this case, Honey. The legal system allows for these arbitration agreements, enabling companies to evade accountability without it necessarily being against the law.