Part 3/8:
Upon placing her order, May experienced significant communication issues. Despite expecting a timely delivery from the EU fulfillment centers, one package misallocated, arriving from the US instead. This situation raised immediate red flags, signaling potential flaws in Printify's operational processes—particularly concerning visibility regarding product availability.
May's frustration grew when her inquiries to customer support revealed that customers had no access to stock availability data in real time. Conversations with Printify's representatives highlighted a recurring theme: a lack of operational transparency.