Part 6/11:

The expected response from retailers would be to increase staff numbers to recalibrate the customer service experience. However, many have favored cost-cutting measures instead, implementing stricter surveillance and self-checkout protocols that may inadvertently enhance customer frustrations rather than alleviate them. Security gates and stringent scanning requirements become prevalent, while some retailers opt to close their self-checkout stations entirely, suggesting an unsustainable approach to loss prevention.