Part 5/11:
This frustration can lead to a mindset where taking an item can feel less consequential. The mentality of “I paid for this; it’s not my fault” prevails, as individuals grab one or two items on their way out, viewing it as a minor act of rebellion against perceived corporate greed rather than criminal behavior. Comments from industry leaders, like the chairman of Marks and Spencers, reflect widespread acknowledgment of this phenomenon, with calls for companies to rethink their self-checkout strategies to mitigate losses.