I feel you, Thats the lesson has to be learned, even we are doing our own business and we really want to put our best on our business, but sometimes we need to have rules to prevent some uneasy situation, and its even worse cake is a kind of sensitive product that can't wait too long period. You are doing good in patient and manage well. good luck and keep safe always...
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Thank you so much! It's really true that experience is the best teacher. It's kind of sad that even if we do adjust for our customer's convenience, they hardly comply to it.