Thank you! It was a pleasure to contribute to the community. I had a quick look at the entrepreneur communities available and this is the only active one. It's a credit to all the admin there.

I think the extended give and take part of a business is often missed by some people. They grasp that the initial sale offers a product in return for money, but forget about the extra touch which will lead to further sales. Someone impressed by the service is likely to talk to others about it. Somebody who gets bland, unresponsive service will barely even remember the experience.