and by the time they are adults they develop certain skills more than others so it is best to focus on natural strengths than weaknesses.
The problem is when the roles in for instance a company have changed a lot over the last decade or two, so it means that each role has a cluster of important skills needed, that might not be present in anyone. Most people would need to improve themselves in the weaker areas, to at least get a passing grade.
For you that makes sense. But for the people (like the person I mentioned) who has a customer-facing role, they have to be good enough at it, or move on and let someone else who is, because the cost to not do well is too high. People (like my friend) have to rely on the person to do well, but if they are underperforming, it costs my friend commission.
That makes sense. I am glad that all of my customers are internal and there is a limited number of them so that I can adjust to each one of them and tailor my approach over time while also building relationships with them, when you are truly customer facing that is way more challenging...
The way you are doing it is the way I like to. I prefer to work with people over a longer period of time so we can better tailor to the individual or small group. Still, I don't mind direct customer work also, but I was better at it pre-stroke.