Smartsteem does not appear to be an exchange. Not being an exchange i do not see how you can convert to local currency.
This does not look good...not so long ago you said cost was 12000 usd now 9500 usd.

This does not look good. You may have to provide proof of hospital bills. I am highly disappointed. This kind of thing makes me not trust people here on steemit.

If this be a scam i want to appoligize to all my followers...