Hi kcchampion, Genesis Mining is going through maintenance right now trying to get the payouts working as soon as possible. They most likely have a lot on their hands and will eventually get to your ticket. I created a ticket 2 days ago and no response. Don't worry they will fix your problem.
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Yeah, they all ready got me up and running. Yeah I know that they are doing some maintenance and plus with all the stuff on 8/1. I know that they have tons on their hands right now.