Good post, Jon. That graphic - and especially the phrase "perceived indifference" is very useful. Once we can put something into words and images, we can more easily act on it.
"Perceived indifference" is what I'm trying to avoid with my EliteDownlineBuilder subscribers. But it needs to be worked on - continually.
Oh it's never ending man...I mean, all of those things can't be controlled...But what we can, is making sure out customers / readers feel valued. And you can do that on here so easily, blows my mind why folks don't use it more :)