Those people looking for a refund don't understand what free speech actually means. This a private company making a business decision not a government censoring dissent. There is a massive difference between the two.
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Yes, they can do whatever they want, I completely understand, not necessarily agree with it; getting a refund seems pretty reasonable, though.
Yeah it would probably be another wise business decision to refund the complainers. It reminds me of when Sony removed Linux capability on Playstations. I just cringe when I see people complaining about freedom of speech infringement in cases like this.