I don't think you should have pushed for more than you did. After all, you don't want to be the jerk who pushes too hard and earns the hatred of the staff.
I think your request for extra time was reasonable.
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That is an excellent point. I knew that it was just a busy day. Its not like they purposely wanted to go slow. I figured if it didn't cost them any money to give us a little boost, it couldn't hurt to ask. Even if they had said "npc" I would not have been mad. It will be another story for my kids to laugh at me about when they are older. I like those stories!