buhahahahahahahhaha!!! This is a replica of a stupid half day seminar I was sent on years ago by the computer company I worked for.... 5 hours to tell us.... drum roll please .... the way to make customers happy was to have good customer service!! yes... my life changed that day- it truly did! A couple who'd spent far too much money on dental work, hair products and plastic surgery, told us that we should smile....(ignoring the fact that we worked over the phone), and use.... are ya ready? MANNERS Yep!! Completely fuckin' life altering day.

..... pardon me while I clean up this puddle of sarcasm I inadvertently dripped onto the floor....

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