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     5 years ago  

    S8+ with what version of Android? So we can test and push update if necessary

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       5 years ago  
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         5 years ago  

        Thanks, we will check!

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           5 years ago  

          Just to recheck, Can you go to PlayStore and make sure you don't see Update option on eSteem app? It will ensure that you are using latest version, because we pushed 2 updates yesterday and one of them was broken. Also did you try restarting app couple times?

          We just tested app on multiple S8 and S9 devices, all tests seem to work fine.

          i72x0v.png

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             5 years ago (edited) 
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               5 years ago  

              Thank you for video, it explains a lot about issue. We have 2 solutions for you until we push update next week.

              1. Go to Settings page of your phone and find eSteem, clear all app data and only then uninstall app. Go to PlayStore and install again new version. See if it helps. Looks like migration might have failed when you updated from previous version.
              2. If option 1. doesn't help, please let us know by commenting here and you can at that point uninstall and install APK from here https://github.com/esteemapp/esteem-mobile/releases/tag/v2.2.3
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                 5 years ago  
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                   5 years ago  

                  Thanks for coming back and confirming that both options didnt work, now we know more about issue and solve it with next weeks update. I might get back for you to test some builds, is that ok?

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