Did you follow all the directions to access them? Here is one of a few tutorials on STEEMIT:

https://steemit.com/eos/@vitkolesnik/how-to-buy-and-claim-eos-tokens-a-step-by-step-tutorial

If you're still having trouble, you can also try the EOS telegram group: https://web.telegram.org/#/im?p=@EOSproject