I love this post, especially the part where you slapped her LOL. I believe in a situation like this, an extreme reaction is needed to awake the person from unconscious reaction. What she went through could be a deep fear of falling and therefore triggered panic attack. It's tough to get her calm down when she became the panic itself. I don't think tell her to breathe will work until she's 'wake up'. What an extraordinary experience :)
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One I never want to experience again. Back then I rode elevators all day working in a large hospital with many floors.
I'm sure you don't my dear :)