Thanks for congratulations, @dmilliz))!
It is better to ask or say how you understand feelings of person.
Making excuses immediately - this is the position of self-defense, but not empathy.
Listening carefully is good. And most importantly - to hear what the other says.
I hope I understood your question correctly? I don't speak English very well.
Level 5 listening . Yes it is clearer now. You answered correctly. I think this is harder for men but i am getting the hang of it LOl. Your English is good dear. Never forget:)
It is good.
Thank you! :)