Systems Engineer with 23+ years’ experience in information technology and systems management. Background includes experience as a Technical Account manager, Customer Success Manager, Pre-sales Project Management, operations and infrastructure consulting services and leadership roles. High skills in presales, customer and consulting services in a wide range of computing technologies, and best practices like ITIL and MOF. Experience supporting a wide variety of customer - small to large, bank, dairy, retail, education, insurance, petrochemical, and telecommunications.

As Senior Technical Account Manager (Sr. TAM), I developed solid relationships being a trusted business advisor to diverse Microsoft's Premier Support customers in Guatemala (Brewery, Partners), Costa Rica (Bank, Retail, Financial, Dairy Industries), Peru (Dairy Industry, Partners) and Venezuela (Bank, Insurance, Petrochemical, Brewery).

Responsible for the Microsoft/Customer relationship and management of Premier Support Agreements including Service Delivery Planning to ensure maximum customer ROI and satisfaction with Microsoft Products and Services with a primary focus on Digital Transformation, operations, optimization and security, developing strategic roadmap to facilitate the customer´s digital transformation.

Manage Windows Azure and Office 365 Customers. Responsible for consistent up sell of current contracts year over year as well as assisting with new sales of Premier Support Agreements. Achieved high customer satisfaction (CSAT).

Research oriented, analytical, and problem solver. Work very well under pressure and in adverse environments. Member of a high-performance team (four top subsidiary cups in five years). Excellent communication skills (written, verbal, and interpersonal). Adaptable to changes. Highly abilities of negotiation and conflict resolution. Fully Bilingual Spanish/English IELTS certified.