Yes, I am sure that may be the case. They should at least know that they "don't know" though and then refer to a reference book or some other source instead of pretending. That is the part that is most disturbing to me and that cost the girls two pets that meant a whole lot to them. Not to mention the money we spent on trying to save them.
I am going to suggest to the wife to seek a refund for that now that I think about it. That office knows that she was guzbucking up and she worked for them. They need to make good on that now that I think about it.
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Yes! A refund AT LEAST should be due to you, if not also the cost of replacing the animals as well.
Well the animals were given to the girls at no cost so that wouldn't amount to much, but the services we paid for weren't rendered properly nor were they cheap.