To be completely honest, the Wahoo Kickr is a great piece of equipment. I am very satisfied with the training on it and for me it is slightly better than the Tacx trainer and much better than the Elite trainer. The problem I experienced only appeared with series 18 and that for a while until they discovered it and fixed it. However, the fact remains that their support handled the situation very poorly. As far as I'm concerned, they definitely played it safe so they don't end up getting a lot of claims. The fact that the defect is minor and can be easily removed with basic knowledge of applied mechanics does not help them at all.