Oh how true this is! Positivity goes a long way - it goes back to that concept of being proactive instead of reactive! I remember this from my hotel days....
Customer service isn't easy but can be rewarding when you can help someone. As frustrating as some situations can be at times, when you approach the person with a kinder and more positive energy, it can really shift their perspective. A lot of the time the person's frustrations aren't even with you directly, just the situation they are going through.
Good post, Sis! Story time is always fun :) 💜
When I was working in a retail store was a bit difficult sometimes in some situations especially when I was the first and the last person that customers see as the cashier lol I believe I saw a bit of everything! At the spa was a bit easier because I had the power to calm them down with the massage ahaha
Now I have to channel that power through writing support tickets 🤣
Thank you for your comment Sis 💜